Resin Master customer feedback - 2020            

2020 feedback results scored Resin Master 97 out of 100 for customer satisfaction.

 

We received feedback from 44 customers in 2020. Each customer was asked to provide a score out of 40. Our feedback score was 1,714 out of a total possible 1,760 which was 97.4%. It was disappointing to see this drop from 99% but we faced some significant challenges in 2020 due to Covid19. There was one particularly low feedback score and in a year where there were less installations due to the "Lockdowns" this heavily influenced the overall figure.

We request feedback from all our cutomers to help us with our aim to provide 100% satisfaction on every project.

"Many thanks to you, Andy and all the lads who came together on-site to make our house the envy of the road"

That's great to hear thank you

40 out of 40 

S Lamb

Felixstowe

19th July 2021

"Good organisation, everything went according to plan. Prompt arrival in a morning and worked hard to complete on time, just need to be a lot tidier and clean up at the end of each day."

Thank you for choosing Resin Master for your new drive.

40 out of 40 

A Ling

Ipswich

16th June 2021

"Good organisation, everything went according to plan. Prompt arrival in a morning and worked hard to complete on time, just need to be a lot tidier and clean up at the end of each day."

We publish all our reviews even if comments are critical of some of the elements of the work. Our teams take care to leave the construction sites as safe as possible, when concrete is dug out to lay a new driveway it will, unfortunately, be messy with dust and debris on the site. We have spoken to the teams about ensuring that they are as tidy as possible within the boundaries we would expect on a construction site.

29 out of 40 

A Kemp

Felixstowe

16th June 2021

"Another excellent installation with very good workmen."

Enjoy your new patio, thanks for choosing Resin Master

40 out of 40 

Mr Goodwin

Ipswich

9th June 2021

I understand that you thought the team were untidy, we do try and keep sites as clean and tidy as possible but by the nature of the construction work it can be messy. 

27 out of 40 

Mr Buck

Ipswich

9th June 2021

"1st class service with a great team of lads who go the extra mile."

You have a fabulous new drievway now for your holiday camp

40 out of 40 

P Kilgallon

Jaywick

9th June 2021

" Very clear process with choices clearly explained. Workmanship and materials excellent."

Thank you for choosing us for your new pathway

40 out of 40 

E Green

Brampton

9th June 2021

" We are so pleased with the work and would definitely recommend Resin Master.

 

Our team were superb, they worked so hard to complete the work before rain set in at lunch time. They were always here on time, were polite, nothing was too much trouble and they took great pride in doing a great job. Please pass on our thanks and appreciation to Gary, Rob and Jay, they are a great team.

 

From start to finish we have been very impressed with Resin Master. We had quotes from other companies, but of all the people who came to see us, Andy was the most professional, did very detailed drawings, and gave us plenty of information, which swayed us to choose Resin Master.

 

We found the samples on display at Rendlesham very helpful in making our choice, and the regular updates of contract progress was very welcome. All in all, the whole process has been excellent. So thank you all."

Thank you for the feedback

40 out of 40 

Mr Ransby

Martlesham

4th June 2021

" Had a concrete patio of 22 sq meters resin bonded. I can recommend this firm as being totally professional. Stuart's estimate was considerably cheaper than some others that we had. He outlined our options & put us under no pressure to buy.

 

Ground works were carried out to prepare the base & steps using blocks by 2 polite hard working young men. The resin mixed & layed onsite some days later by 2 other equally considerate men. In both cases they arrived on time & their work was completed to a high level. The result has exceeded our expectations.

 

The only downside was the time it takes from estimate to completion. There were a lot of rainy days & this company are not a bunch of cowboys & will not mix resin if the weather is going to effect the finish. Throughout the wait, their office gave us weekly updates on how our job number was climbing their work list. Which was good.

 

A thoroughly good experience. They will be my first port of call should I need a similar project in the future."

Thank you for the feedback

40 out of 40 

Mr Nickerson

Newmarket

18th May 2021

" We most certainly would fully recommend Resin Master. We had pretty much the whole of our front garden covered. Gary, Jake and Rob were brilliant. The preparation took 3 days and they worked very hard and kept everywhere as tidy as possible throughout the days. Their bricklaying was superb, which would edge the resin. They even swept the road so everywhere looked immaculate when they left each day. They were helpful, polite and always professional. 

 

The head office kept us informed of each day’s work. We had tarmac laid on part of the garden and again the guys (a different team) were polite, worked hard and all left tidy for the resin to be laid. 

 

We were fortunate to have the same team laying the resin as it must be great for them to finish the job they started. They worked extremely hard as there’s no time for stopping laying this. The finished article is superb. We are absolutely delighted with the finish and it’s guaranteed for 10 years. 

 

We therefore give Resin Master a full 10 out of 10. 

 

Many thanks to Resin Master for their professionalism. ". 

Thanks for such a detail review, wonderful to hear.

40 out of 40 

Mr & Mrs Lant

Bury St Edmunds

29th April 2021

"Very Good - Good workers". 

Thank you for choosing Resin Master

40 out of 40 

Mr Burnell

Harwich

29th April 2021

"We are delighted with our new patio. The teams that did the work were well organised and we were so impressed with the speed with which they did the considerable amount of groundwork that was required. They were also very happy to answer our many and varied questions in great detail. Very satisfied customers... Many thanks!". 

Wonderful feedback, many thanks.

40 out of 40 

K. Dodd

Otley

27th April 2021

"Some delay in completing works from order, but kept in the loop all the way and some delay due to adverse expected winter weather conditions". 

Thank you for your understanding about the way we had to change the schedule due to the waether

40 out of 40 

R. Doole

Woodbridge

26th April 2021

"A bit stop start process, but overall very pleased with the work carried out and to good standard. A very professional team of hard workers.". 

Sorry about the stop start nature of the project, working around the weather did unfortunately lead to changes to our workflow

38 out of 40 

M. Wells

Aldringham

25th April 2021

"The service provided was excellent. I could look on Resin Master website at my job number given upon booking and payment of deposit to see how far we had progressed up the queue. Was informed at time Salesman called that installation would be around end February to March which indeed it was.  Three guys came to do the job and we’re all very professional.". 

Thank you for choosing Resin Master

40 out of 40 

S Hosking

Beccles

24th April 2021

"Helpful to visit the HQ to see the resin in situ. Easy planning and measuring stage, Prompt project start. The groundwork team were friendly, and had helpful ideas about the layout. The resin team were also friendly, and very efficient"". 

Thank you for your feedback

39 out of 40 

P. Elliott

Wickham Market

22nd April 2021

"Very pleased with the service provided. Kept informed at all stages of the job. Good quality workmanship". 

Enjoy your new resin drive, thank you for choosing Resin Master

40 out of 40 

C. Sach

Martlesham Heath

14th April 2021

"First class service - very friendly, respectful and diligent in workmanship". 

Thank you for the feedback and chosing Resin Master for you driveway.

40 out of 40 

A, Parfitt

Harwich

8th April 2021

"Excellent work carried out by all, very satisfied with the result". 

Thank you for the feedback.

40 out of 40 

A, Parfitt

Harwich

22nd March 2021

"We are just emailing to say how pleased we are with our new path. We have been very impressed with the whole process from visiting your show room and choosing from the excellent display to the regular updates and communication we received all the way through to completion. The guys who carried out the work did an excellent job in a professional and covid safe way

 

We have no hesitation in recommending your company to our friends should they need a similar product". 

Thank you for the feedback.

40 out of 40 

L Bridges

Grundisburgh

21st March 2021

"We would just like to say how delighted we are with the beautiful resin drive you have installed in February 2021. It looks really lovely and offsets the garden beautifully". 

So happy to hear your feedback, thank you.

40 out of 40 

S Harrison

Cockfield

17th March 2021

"Very pleased with our new drive". 

Thank you for choosing Resin Master for your resin drive

34 out of 40 

Mr Fletcher

Halesworth

8th March 2021

"Efficient at all stages from quotation to completion". 

Thank you for choosing Resin Master 

40 out of 40 - especially the groundworkers

Mr Spurrell

Ipswich

2nd March 2021

"The service was excellent, the team very polite and considerate. They did not stop all time they were here which we were grateful for as it is a large drive". 

Your new resin driveway is looking excellent.

40+ out of 40

Mr Hale

Hales

25th February 2021

"Quick, efficient and cheerful workers who acted well as a team". 

Thank you for choosing Resin Master

40 out of 40

Mr Leafe

Bentley

19th February 2021

"We are very pleased with the work. Both crews turned up punctually and worked really hard. THey were very consientious and were exceptionally thorough tidying up at the end of the work. They are a credit to your company. We would happily recommend Resin Master". 

Thank you for your feedback, it's wonderful to hear such a glowing report"

40 out of 40

Mr Renn

Kesgrave

18th February 2021