Resin Master customer feedback - 2020            

2020 feedback results scored Resin Master 97 out of 100 for customer satisfaction.

 

We received feedback from 44 customers in 2020. Each customer was asked to provide a score out of 40. Our feedback score was 1,714 out of a total possible 1,760 which was 97.4%. It was disappointing to see this drop from 99% but we faced some significant challenges in 2020 due to Covid19. There was one particularly low feedback score and in a year where there were less installations due to the "Lockdowns" this heavily influenced the overall figure.

We request feedback from all our cutomers to help us with our aim to provide 100% satisfaction on every project.

"First class service - very friendly, respectful and diligent in workmanship". 

Thank you for the feedback and chosing Resin Master for you driveway.

40 out of 40 

A, Parfitt

Harwich

8th April 2021

"Excellent work carried out by all, very satisfied with the result". 

Thank you for the feedback.

40 out of 40 

A, Parfitt

Harwich

22nd March 2021

"We are just emailing to say how pleased we are with our new path. We have been very impressed with the whole process from visiting your show room and choosing from the excellent display to the regular updates and communication we received all the way through to completion. The guys who carried out the work did an excellent job in a professional and covid safe way

 

We have no hesitation in recommending your company to our friends should they need a similar product". 

Thank you for the feedback.

40 out of 40 

L Bridges

Grundisburgh

21st March 2021

"We would just like to say how delighted we are with the beautiful resin drive you have installed in February 2021. It looks really lovely and offsets the garden beautifully". 

So happy to hear your feedback, thank you.

40 out of 40 

S Harrison

Cockfield

17th March 2021

"Very pleased with our new drive". 

Thank you for choosing Resin Master for your resin drive

34 out of 40 

Mr Fletcher

Halesworth

8th March 2021

"Efficient at all stages from quotation to completion". 

Thank you for choosing Resin Master 

40 out of 40 - especially the groundworkers

Mr Spurrell

Ipswich

2nd March 2021

"The service was excellent, the team very polite and considerate. They did not stop all time they were here which we were grateful for as it is a large drive". 

Your new resin driveway is looking excellent.

40+ out of 40

Mr Hale

Hales

25th February 2021

"Quick, efficient and cheerful workers who acted well as a team". 

Thank you for choosing Resin Master

40 out of 40

Mr Leafe

Bentley

19th February 2021

"We are very pleased with the work. Both crews turned up punctually and worked really hard. THey were very consientious and were exceptionally thorough tidying up at the end of the work. They are a credit to your company. We would happily recommend Resin Master". 

Thank you for your feedback, it's wonderful to hear such a glowing report"

40 out of 40

Mr Renn

Kesgrave

18th February 2021

Main show area at Base Park, Rendlesham, non-staffed show area at Stonham Barns

Main Showroom:

Resin Master Ltd,

Base Park,

Rendlesham,

Suffolk, England. IP12 2TW

Product displays can be found at Dobbies Woodbridge, Notcutts Woodbridge, Stonham Barns near Stowmarket and Notcutts in Norwich.

Created by  Attain Solutions Ltd

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