Resin Master customer feedback - 2022
2021 feedback results scored Resin Master 97 out of 100 for customer satisfaction.
We received feedback from 43 customers in 2021. Each customer was asked to provide a score out of 40. Our feedback score was 1,664 out of a total possible 1,720 which was 97%.
We request feedback from all our cutomers to help us with our aim to provide 100% satisfaction on every project.
"The crew, even through the cold and rain worked hard. Very polite and helpful and did a great job in clearing the driveway.."
Glad to hear your drive is looking so good.
40 out of 40
D Brittle
Lowestoft
9th December 2022
"Stunning finish the work was top rate, cannot praise them enough. Thank You."
Wonderful to hear this feedback - thank you.
40+ out of 40
J St Clair
Felixstowe
24th November 2022
"All staff who attended were excellent and went above and beyond the scope of the job to ensure weended up with exactly waht we needed."
Thank you, it's lovely to hear how good our fitting teams are.
40 out of 40
R Davey
Felixstowe
14th November 2022
"Very pleased with the surfacing that has been done. You employees were very efficient and have done a great job."
Thank you for the feedback, great to hear more positive comments about the team.
40 out of 40
E Beattie
Bury St Edmunds
6th November 2022
"Excellent job carried out perfectly, great team of men. Very polite and sociable."
Thank you for your choosing Resin Master
40 out of 40
W Dunce
Halesworth
21st October 2022
"Operators were courteous, careful and eager to provide a great job. They took great care to provide the neatest and best finish.."
Thank you for your kind words about our team
39 out of 40
R Garman
Norwich
18th August 2022
"Please thank the guys for an excellent job and many thanks to you and your office team for keeping us updated so well all the way through."
Thank you for your feedback
40 out of 40
J Stone
Little Maplestead
6th August 2022
"We had a lovely team who worked really hard, we had a few problems along the way but they were soon sorted."
Thank you for choosing Resin Master for your driveway and side path.
36 out of 40
L Hollingsworth
Felixstowe
17th June 2022
"The workman cannot be faulted - punctual - polite - prefessional."
Thank you for the feedback.
40 out of 40
S Waters
Gt Yarmouth
17th June 2022
"Good service from enquiry stage through to completion stage. Short notice of commencement of work but this was no problem for us! Hard workers and everything left tidy and clean. Thank You."
Thank you for choosing us to do your resin drive.
40 out of 40
V Kinnear
Saxmundham
9th June 2022
"Just wanted to say that I really love the new patio and path that your team laid for me - it really sets off the garden - it was everything I hoped for."
So pleased that you love your new patio and path
40 out of 40
M Rollingson
Holt
27th May 2022
"Polite and helpful. Worked hard."
Thank you for choosing Resin Master
34 out of 40
Mr Pryor
Essex
5th April 2022
"Excellent."
That's a lovely way to sum up the work - thank you
40 out of 40
Mr Thompson
Norwich
11th March 2022
"Hi guys. We waited a long time, but have not been disappointed, the driveway looks fab."
Thank you for your comments
40 out of 40
G Ryan
Beccles
17th February 2022
"Logistics and work carried out to a high standard. The team doing the work showed not only a requirement for a good finished job but at the same time showed extreme concern that my wifes difficulties in movement were taken into account as work progressed."
Delighted to hear that the team met their normal excellent service for you
40 out of 40
N Dye
Ipswich
16th February 2022
"Everyone has been very friendly, helpful, and efficient, the jobs were done within the original time frame, which was remarkable considering the weather. I was consulted all the way through if needed. The colours are exactly as I hoped, I am very excited by the finish and cannot wait to be able to enjoy using the patio when the weather improves"
Thank you for such lovely feedback
40 out of 40
C Chambers
Eye
16th February 2022
"Very professional service"
Enjoy your new driveway, thanks for choosing Resin Master.
36 out of 40
D Hickey
Saffron Walden
15th February 2022
"Again, very many thanks indeed for a superb job, well done by courteous and cheerful crews"
Thank you for your feedback
40 out of 40
Mr & Mrs Hannen
Saxmundham
10th February 2022
"Cannot fault Gary, Jake and Rob. Really friendly, considerate blokes with nothing being too much trouble. I would not hesitate to recommend them. We feel well looked after"
We have great fitting teams and it is lovely to hear that they are appreciated.
40 out of 40
Mr R Kent
Martlesham
2nd February 2022
"Excellent, curteous, prompt and tidy. We were kept up to date with all the plans and are really pleased with the results. Passers by have also commented on the work"
Great feedback, so happy your stunning driveway is getting the attention it deserves.
40 out of 40
R Blossom
Felixstowe
30th January 2022
"Excellent, thank you. The process was smooth and all interactions were a pleasure. The guys doing the job were really friendly, helpful and full of good advice. I can't fault the service but it seems excessive giving you 10 for everything"
Thank you for your feedback, we would have been happy to receive a 10 for everything ;-)
36 out of 40
N Lambert
Felixstowe
22nd January 2022
"Very pleased, always kept informed of the progress"
You have a wonderful new resin drive - looks great
40 out of 40
A Holding
Colchester
19th January 2022
"Pleased with the work carried out"
Thank you for choosing Resin Master for resin.
40 out of 40
Mr and Mrs Ward
Felixstowe
13th January 2022
"We were kept informed regularly of the progression of the dates of the work. The team that came were friendly and explained the plan of works and timescale involved. They were prompt on arrival and were professional in their work"
Your garden looks much better with the new resin patio and pathway.
40 out of 40
S Richland
Norwich
18th January 2022