Resin Master customer feedback - 2021            

2021 feedback results scored Resin Master 97 out of 100 for customer satisfaction.

 

We received feedback from 43 customers in 2021. Each customer was asked to provide a score out of 40. Our feedback score was 1,664 out of a total possible 1,720 which was 97%.  

We request feedback from all our cutomers to help us with our aim to provide 100% satisfaction on every project.

"Just wanted to say that I really love the new patio and path that your team laid for me - it really sets off the garden - it was everything I hoped for."

So pleased that you love your new patio and path

40 out of 40

M Rollingson

Holt

27th March 2022

"Polite and helpful. Worked hard."

Thank you for choosing Resin Master

34 out of 40

Mr Pryor

Essex

5th April 2022

"Excellent."

That's a lovely way to sum up the work - thank you

40 out of 40

Mr Thompson

Norwich

11th March 2022

"Hi guys. We waited a long time, but have not been disappointed, the driveway looks fab."

Thank you for your comments

40 out of 40

G Ryan

Beccles

17th February 2022

"Logistics and work carried out to a high standard. The team doing the work showed not only a requirement for a good finished job but at the same time showed extreme concern that my wifes difficulties in movement were taken into account as work progressed."

Delighted to hear that the team met their normal excellent service for you

40 out of 40

N Dye

Ipswich

16th February 2022

"Everyone has been very friendly, helpful, and efficient, the jobs were done within the original time frame, which was remarkable considering the weather. I was consulted all the way through if needed. The colours are exactly as I hoped, I am very excited by the finish and cannot wait to be able to enjoy using the patio when the weather improves"

Thank you for such lovely feedback

40 out of 40

C Chambers

Eye

16th February 2022

"Very professional service"

Enjoy your new driveway, thanks for choosing Resin Master.

36 out of 40

D Hickey

Saffron Walden

15th February 2022

"Again, very many thanks indeed for a superb job, well done by courteous and cheerful crews"

Thank you for your feedback

40 out of 40

Mr & Mrs Hannen

Saxmundham

10th February 2022

"Cannot fault Gary, Jake and Rob. Really friendly, considerate blokes with nothing being too much trouble. I would not hesitate to recommend them. We feel well looked after"

We have great fitting teams and it is lovely to hear that they are appreciated. 

40 out of 40

Mr R Kent

Martlesham

2nd February 2022

"Excellent, curteous, prompt and tidy. We were kept up to date with all the plans and are really pleased with the results. Passers by have also commented on the work"

Great feedback, so happy your stunning driveway is getting the attention it deserves.

40 out of 40

R Blossom

Felixstowe

30th January 2022

"Excellent, thank you. The process was smooth and all interactions were a pleasure. The guys doing the job were really friendly, helpful and full of good advice. I can't fault the service but it seems excessive giving you 10 for everything"

Thank you for your feedback, we would have been happy to receive a 10 for everything ;-)

36 out of 40

N Lambert

Felixstowe

22nd January 2022

"Very pleased, always kept informed of the progress"

You have a wonderful new resin drive - looks great

40 out of 40

A Holding

Colchester

19th January 2022

"Pleased with the work carried out"

Thank you for choosing Resin Master for resin.

40 out of 40

Mr and Mrs Ward

Felixstowe

13th January 2022

"We were kept informed regularly of the progression of the dates of the work. The team that came were friendly and explained the plan of works and timescale involved. They were prompt on arrival and were professional in their work"

Your garden looks much better with the new resin patio and pathway.

40 out of 40

S Richland

Norwich

18th January 2022