Resin Master customer feedback - 2018 see news and update pages for work images
"Very satisfied in every aspect . Would use the company again"
Installed just in time for Christmas!. Thanks for the 40 out of 40 score
40/40
Mr and Mrs Capon
Ipswich
21st December 2018
"Excellent service, the lads that did it were a credit to your firm"
Having an experienced and confident team of installers makes a real difference. Thanks for the 40 out of 40 score
40/40
Mrs Bond
Ipswich
13th December 2018
"Very Good overall"
Thanks for being so flexible with the installation date and the 40 out of 40 score
40/40
Mr Hart
Crowfield
28th November 2018
"Very Good"
Thanks for the 40 out of 40 score, enjoy your new installation
40/40
Mr Harrison
Ipswich
28th November 2018
"The service was excellent. Nick and his team did a fantastic job"
Thanks for the feedback and the 40 out of 40 score
40/40
Mr and Mrs Hood
Little Waldingfield
23rd November 2018
"Very quick and efficient, friendly staff"
Enjoy your new resin drive, thanks for the 40 out of 40 score
40/40
Mr and Mrs Cohen
Swardeston
16th November 2018
"Really helpful, pleasant workmen. Work completed quickly and really well"
Thanks for the feedback we have great fitting teams that are very proud of
39/40
Mr and Mrs Ling
Ipswich
7th November 2018
"Very organised, reliable, friendly, hardworking. Good at keeping in touch throughout"
Superb to hear, many thanks.
40/40
Mrs Baker
Ipswich
1st November 2018
"Excellent service from start to finish.Would happily recommend without a worry"
Thank you for the feedback and the 40 out of 40 score, enjoy your new patio area
40/40
Mr & Mrs Day
Colchester
31st October 2018
"Matt and the others in the team have been absolutely brilliant. We could not have received a better service. Driveway and patio look superb"
That is so good to hear, thank you for the feedback and the 40 out of 40 score
40/40
Mr Peters
Felixstowe
26th October 2018
"Very Satisfactory"
Thank you for choosing Resin Master.
38/40
Mrs Snell
Kesgrave
11th November 2018
Thank you for choosing Resin Master and the 40 out of 40 score
40/40
B Stevenson
Bildeston
5th November 2018
"Very good, excellent piece of work"
Thank you for the 40 out of 40 score, the new path looked fantastic
40/40
A Page
Stowmarket
25th October 2018
"Absolutely first class from start to finish. A good surveyor, very helpful a good team who laid the mix. The drive looks superb"
Fantastic to hear that you are so pleased with the team, service and product. Thank you, for the 40 out of 40 score
40/40
Mr Verguson
Clare
3rd October 2018
"Excellent workmen, hard working and polite. They are a great asset to your company"
Thank you, for the 40 out of 40 score and the recognition for the installation team. They are a great bunch, hard working and they really know what they are doing. Great skills and experience
40/40
Mr and Mrs Rudge
Haverhill
28th September 2018
"Excellent service and work, done on time"
Thank you, for the 40 out of 40 score
40/40
Mr Perryman
Woodbridge
28th August 2018
"Very pleased with both the work done and the attitude of the workmen"
Thank you, for the feedback. The knowledge and professional workmanship helps ensure we provide the best products on the market
40/40
S Cotter
Wickham Market
27th August 2018
"The team were courteous and worked through the intense heat to transform my driveway and patio. The actual date of starting was as anticipated at the order stage. I was kept informed at each stage of the work"
Thank you, the team are really hard workers as review after review suggests, were are very proud of our skilled and dedicated team of fitters.
40/40
Mrs Howard
Southwold
27th August 2018
"Excellent service from start to finish, everyone was brilliant. The resin looks fantastic it has transformed the look of our house. Great Job (Lads were brilliant)"
Thank you, it was with great pride that I read that review.
40/40
Mr T and Mrs L Osborn
Diss
22nd August 2018
"The workmen arrived on time, were polite and carried out the work with no issues"
Thank you for the 40 out of 40 score you can now enjoy you new passageway for many years..
40/40
Mrs Scholey
Ipswich
20th August 2018
"Workmanship was first class and they were very polite, and appreciated cups of tea or cold drinks! We would recommend you to anyone"
Thank you for the 40 out of 40 score and your kind words.
40/40
K Scarff
Hadleigh
3rd August 2018
"This is the second time I have used Resin Master. Overall I am very satisfied with their work. On this occasion the reliability, on the admin side, was not up to my expectations."
Thank you for the feedback. It is always really disappointing not to have excelled in all areas and clearly our communication and organisation regarding the work schedule let us down on this occasion. I am sorry that we failed in that area. Thank you for the complimentary feedback about the work that was carried out.
33/40
Mr Jolley
Holbrook
3rd August 2018
"So impressed with the workmanship and speed in which everything was done to our satisfaction"
Thank you for the positive feedback
40/40
M Quick
Gestingthorpe
1st August 2018
"An excellent service all round, would recommend this company to everyone. Sorry about the delay returning the feedback form but I have been waiting for rain. The result was perfect no puddles at all"
Thank you for the positive feedback
40/40
Mr and Mrs Bush
Diss
1st August 2018
"Very pleased with finished driveway. The lads that did the work were very friendly, polite, tidy. My only negative was the lack of contact about when the work would be done - but very happy overall."
Delighted to hear the lads continue their great work
40/40
R Chilvers
Bury St Edmunds
30th July 2018
"The men worked extremely hard and met their target"
Thank you for the positive feedback
40/40
Mr King
Kesgrave
20th July 2018
"Great service for sales and installation. Installers coped well with a late aggregate delivery"
40 out of 40, many thanks for the feedback, the installation team are a hard working, experienced bunch.
40/40
C.A. Chant
Ongar
15th July 2018
"Excellent, we were kept informed of when and what was to be done"
Another 40 out of 40, so pleased you are happy with the work
40/40
Mrs Jones
Martlesham Heath
13th July 2018
"Very satisfactory and efficient, the work has been greatly admired"
Thank you for contracting us to do this project for you. The team said that it looked great
40/40
Mr Aldous
Ipswich
12th July 2018
"The period from deposit payment was way too long before anyone appeared on site, but once they got here Wayne and Matt were first rate for groundwork. They went away for the tarmac installation but the work was good. Then Stuart and Jay did a 1st rate completion"
Firstly thank you for the kind words about the team and the 40 out of 40 score. I note your comment regarding the time delay, we had a long winter that disturbed the schedule and totally accept that from February to the beginning of July is far longer than any of us would have liked to see.
40/40
Mr Jolly
Stowmarket
10th July 2018
"The guys worked very hard in very hot conditions. We were thrilled with the quality of their work. Amazing!!"
Amazing is what we think of our team too! They are a great bunch and really know what they are doing - thank you for your wonderful feedback
40/40
A Harper
Lowestoft
29th June 2018
"Very good, would like it to have been completed earlier but bad winter and we understand you are about to employ more people"
Very pleased that you like your drive so much, we are beginning to get back on track with the schedule having had all the fine weather. We still need more grounds people, our drives are proving to be very popular
40/40
Mr Roper
Lowestoft
20st June 2018
"The service provided was efficient, excellently carried out by a very good humoured crew. We were kept informed every step of the way which we appreciated - top marks"
Thank you for the feedback, great to hear good reports about the team. Thanks for the 40 out of 40 score.
40/40
Mr and Mrs Wesley-Smith
Beccles
20th June 2018
"Very good and hard working installation team. Polite and professional. Good communication from the on-site team, communication from the office could be improved"
Thank you for the 40 out of 40 score, great to hear the installation team are doing such a good job. We have picked up on the communication from the office.
40/40
Mr and Mrs Gregory
Eye
15th June 2018
"Frustrated at times by a lack of return phone calls"
Very pleased to see the 40 out of 40 for the completed work but disappointed that you have had frustration with the communication. The office based team has been increased to help with the back room operations which will help with communications.
40/40
V. Stanbrook
Framlingham
9th June 2018
"Another great job done by two very able and friendly lads. We would recommend them without hesitation"
Thanks again, a large amount of our business comes from recommendation, it is good for our business to do a great job every time!
40/40
Mr Testoni
Aldeburgh
23rd May 2018
"Excellent by both lots of men. Couldn't fault at all. Would have no problems in recommending"
Thank you for another 40 out of 40 score for the team
40/40
Mr Hosking
Oulton Broad
22nd May 2018
"Very efficient and friendly staff, well pleased with the finish and the clearing up. Would thoroughly recommend to our friends "
Thank you for the great feedback - I hope you are enjoying your patio
40/40
Mr Mann
Ipswich
15th May 2018
"Good Service"
Thank you for coming to us for your drive
37/40
Mrs Salisbury
Framlingham
9th May 2018
"Very clean and tidy workers in all they did. Totally pleased with the result. Left site in a clean and tidy state"
Thanks for the extra pluses on the feedback - we have a great team of fitters
40++/40
Mr and Mrs Gratton
Thetford
8th May 2018
"Very Good service. Issues with resin delivery but sorted very quickly"
It's great to get a 40 out of 40 despite a little disruption - thank you
40/40
Mr Pavitt
Chelmsford
26th April 2018
"From initial contact, survey, visit to the show site in Rendlesham, to completion of work, a friendly and excellent service"
That is a lovely piece of feedback, thank you
40/40
R Palmer
Chelmsford
14th April 2018
"looking forward to see how it is after months of use, following the summer and next winter"
We are confident that you will be delighted with your new drive like most of customers
34/40
Mr Manby
Colchester
10th April 2018
"Very pleased with the result"
Delighted that you are happy with the completed job, enjoy your new driveway
38/40
M. Flynn
Felixstowe
21st April 2018
"Very satisfactory, good communication, cheerful and hard working work force"
Thank you for your feedback, we are very proud of our fitting team and the great work they do
Mr Cook
Ipswich
26th April 2018
"Very good services"
Thank you for the feedback
40/40
Mr Paternoster
Pettistree
11th April 2018
"The best of workmanship - from management to professional workman - very satisfied customer - thank you"
Our first ever 41 out of 40, fantastic thank you
41/40
Mr Bridger
Lower Somersham
10th April 2018
"Very efficient, a top quality result"
40 out of 40, so pleased that you are happy with your new drive
40/40
Mr Grosvenor
Eye
7th April 2018
"Excellent service throughout, Very good quality finish. Men doing both parts of the job have been really pleasant and very reliable"
40 out of 40, thank you for your kind words
40/40
Mrs Thompson
Hadleigh
5th April 2018
Happy to recommend Resin Master
Thank you for your business
40/40
Mr Page
Beccles
5th April 2018
"Excellent"
Sometimes it is the single word reviews that say it all - and the 40 out of 40 score
40/40
A Moreton
Beccles
26th March 2018
"Workmen very co-operative and attentive to details. Looks perfect and tidily finished off"
Thank you for the positive feedback. Enjoy your new driveway
39/40
Mr Anderson
Woodbridge
20th March 2018
"Excellent - again"
Thanks for coming back again for more work and the 40 out of 40 score
40/40
Mr Gray
Norton
20th March 2018
"The service was great, and the work was carried out in the time scales promised"
Thank you for the positive feedback and the 40 out of 40 score
40/40
R Daelman
Harwich
14th March 2018
"Overall the service was very good"
Very pleased that you are happy with the service and the work the team did
40/40
J Goddard
Grundisburgh
6th March 2018
"Jay and Stu were friendly, helpful and keen to do a good job. Special thanks to Jay who kept in touch to address the drainage issues."
Thank you for your feedback, I am pleased that Jay resolved the issue by the garage door, the teams do focus on the detail and have the skill and knowledge to resolve these things. You also commented on the communication from the office which has been sorted. The driveway looked great in the photos.
38/40
J Scott
Alderton
3rd March 2018
"Work carried out was excellent - thank you. I would like to have been informed sooner, on why there was such a delay for work to be carried out, it was a long time to hold onto the deposit. "
Thank you for the 40 out of 40 score and I am very pleased that you are delighted with the final product, I am sorry about the delay and the lack of communication which we have now resolved.
40/40
J Firminger
Hadleigh
22nd February 2018
"The tradesmen were polite and an excellent job was carried out. We were pleased with the finished job"
Another 40 out of 40 score - thank you
40/40
J Smith
Blunderston
12th February 2018
"Excellent"
Thank you for the feedback and I hope the weather improves so you can relax out on the patio!
40/40
Mr Channing
Ipswich
8th February 2018
"Very good workmanship"
Thank you for the feedback"
40/40
Mr Orton
Ipswich
5th February 2018
"Everyone I spoke to , in person and on the phone, was friendly, courteous and helpful. I was unable to be present until the final day of work but I was kept informed of the progress. I am very happy with the final result"
Super to hear, many thanks
40/40
A Childs
Halesworth
31st January 2018
"Overall the job was carried out very well, the only minor grumble was finishing off around the pipes and some edges"
Thanks for taking the time to give us feedback, we like customers to be 100% satisfied, if you haven't already made contact please speak to Mike Fisher in the office 01394 460665 - he will be happy to come out and look at the edges that you mentioned.
39/40
Mr Studd
Ipswich
28th January 2018
"Friendly and polite team, tidy workers, kept us informed, driveway looks excellent."
We are proud of our fitting team, thanks for your feedback.
40/40
Mr Negus
26th January 2018
"Fitting service very good, communication excellent from the fitting team, very polite, friendly and helpful . One small area needed revisiting but this was done to our satisfaction. End results look brilliant. Only downside was the two month delay which meant that we missed the end of summer. Some communication from the office was patchy and quite one way"
Thanks for your positive feedback about the fitting team and the end results. We believe that we have fixed the communication in the office, we have someone new running things
39/40
J Reed
Ipswich
January 2018
"Great job done, great quality, and speed in doing the job. Good communication - highly recommended"
We are delighted that you are happy with the installation. Thank you for your kind words, recommendation and 40 out of 40 score
40/40
Mr Ellis
Halesworth
12th January 2018